1.4 Module Quiz - Q&A

Q1

A user's monitor stopped working. You find a bad video card, replace it, and reconnect the cable. What's next?

A: Test the solution.

A computer runs slow after a software update. You identify the cause as insufficient RAM. What's next?

A: Install additional RAM following the manufacturer's installation guide.

A user can't access an external hard drive. You find a damaged USB cable and replace it. What's next?

A: Test the solution.

Why is it important to consider Best Practice Methodology when troubleshooting?

A: To ensure the troubleshooting process is aligned with business priorities and the severity of the problem.

You determine a network printer issue is caused by outdated firmware. Before updating, what should you analyze?

A: Confirm whether the firmware update is compatible with the printer model and network environment.