1.2.6 Implement a Plan of Action - Quick Notes

Three Approaches to Resolving a Problem

• Repair: decide whether the cost is worth it.
• Replace: this may cost more and take more time, but it can also create a chance to upgrade.
• Workaround: if repair or replacement is not practical, document the workaround and move on.

Warranty Note

Returning a part requires an RMA (returned materials authorization) ticket from the vendor.

Planning the Fix

• Assess resources, time, and cost.
• Consider the impact on other systems, such as a patch that breaks something else.
• Get proper authorization before acting and follow corporate policies.

Implementing

• Test after each change. If it does not work, reverse it before trying something else.
• Do not make multiple changes without recording them, or you will lose track.
• If the work is disruptive, schedule it at the right time and notify affected users.
• If you are following vendor instructions, make sure you actually understand the steps before doing them.